Refund policy

1. Returns Policy

At MADISON ROW, we offer a 30-calendar-day return policy from the receipt of the item.

For orders placed by consumers within the European Union, this commercial period extends the minimum legal withdrawal period of 14 calendar days, without the need to justify the decision.

For a return to be accepted, the item must be in the same condition in which it was received, without signs of use beyond what is necessary to check its nature, characteristics, and functionality. It must retain its labels and, when possible, its original packaging.

How to request a return

To initiate a return, contact us via:

Email: info@madisonrow.store

Do not send any item without having previously requested the return and received the corresponding instructions.

Returns must be sent to the following address once authorized:

MADISON ROW
Jorge Martinez Aspar 11
46792 Barraca de Aguas Vivas
Valencia, Spain

MADISON ROW may provide an alternative return address when appropriate, notifying the customer in advance.

Return costs and refunds

When the return is due to a customer decision, the direct return costs will be borne by the customer, provided they have been informed of this before making the purchase and that applicable legislation allows it.

In the event of withdrawal in accordance with European Union regulations, the refund will include the product price and the initial shipping costs corresponding to the standard shipping method. The difference corresponding to express or special shipping methods chosen by the customer will not be refunded.

If the item is defective, damaged, or does not match the order, MADISON ROW will assume the legally applicable costs, including return costs when appropriate.

2. Damaged, defective, or incorrect items

Inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or incorrect.

You can write to us at info@madisonrow.store, indicating the order number and a description of the problem. If possible, attach photographs that allow the issue to be assessed.

We will analyze each case and offer a solution in accordance with the applicable regulations, which may include replacement, repair, return, or refund, as appropriate.

When the issue is the responsibility of MADISON ROW, we will assume the legally applicable costs, including the shipping costs associated with its resolution.

3. Exceptions and non-returnable items

For legal or hygiene reasons, certain products may be excluded from the right of withdrawal when the requirements established by applicable legislation are met.

These may include:

Perishable goods, such as food, flowers, or plants.
Products made to the customer's specifications or clearly personalized.
Sealed products that are not suitable for return for health or hygiene reasons, when they have been unsealed after delivery and the applicable legal requirements are met.
Other products expressly excluded by current legislation.

Defective items or those that do not conform to the contract will remain subject to the legal rights applicable to the consumer.

Offers and gift cards will not be automatically excluded from the legal rights of return or withdrawal merely by being on sale or being gift cards.

If you have questions about a specific product, you can contact us before making the purchase.

4. Product exchanges

Currently, the usual way to exchange an item is to request its return and, once accepted, make a new purchase of the desired product, subject to its availability.

To start the process, write to info@madisonrow.store.

Exchanges for defective, damaged, or incorrect items will be handled in accordance with the legal rights applicable to the consumer.

5. 14-day right of withdrawal in the European Union

In addition to our 30-day commercial return policy, European Union consumers generally have a legal period of 14 calendar days from the receipt of the order to exercise their right of withdrawal without the need to justify their decision, except for the legally provided exceptions.

To exercise this right, the consumer must communicate their decision unequivocally within the legal period, for example, by email to info@madisonrow.store.

The consumer must return the products without undue delay and, in any case, within 14 calendar days following the communication of withdrawal.

The consumer may examine the items to the extent necessary to check their nature, characteristics, and functionality. They may be responsible for the decrease in value resulting from handling other than what is necessary for such checking, in accordance with applicable regulations.

Unless MADISON ROW has agreed to assume them or the legislation provides otherwise, the direct return costs will be borne by the consumer, provided they have been informed of this circumstance in advance.

The refund will include the amount paid and the corresponding initial standard delivery costs. It will not be necessary to refund the additional cost derived from a more expensive delivery method chosen by the consumer.

MADISON ROW may withhold the refund until it has received the goods or until the consumer presents proof of their return, whichever condition is met first. The refund will be made within the applicable legal timeframes.

This section does not limit other legal rights of consumers.

6. Refunds

Once the return has been received and inspected, we will notify the customer whether the refund has been approved or if we need additional information.

When appropriate, the refund will be made using the original payment method, unless another method is expressly agreed upon that does not incur costs for the consumer.

For withdrawals subject to European Union regulations, the refund will be made within the legal period, which is generally 14 calendar days from when we are notified of the withdrawal, without prejudice to the possibility of withholding it in the legally provided cases.

For 30-day commercial returns outside of said legal regime, approved refunds will be processed within a maximum of 14 calendar days from their approval, without prejudice to the mandatory rights applicable to the consumer under applicable legislation.

The bank or card-issuing entity may need additional time to reflect the amount in the customer's account.

If you have questions about the status of your refund, contact us at info@madisonrow.store.

7. Return timeframes by region

MADISON ROW offers the following commercial return period, without prejudice to the legal rights that may apply to the consumer in each country:

Region	Commercial policy	Notes
European Union	30 calendar days	Includes the 14-day legal right of withdrawal, when applicable.
United States	30 calendar days	Subject to the conditions of this policy and applicable legislation.
United Kingdom	30 calendar days	Without prejudice to the consumer's legal rights.
Canada	30 calendar days	Subject to the applicable legislation in each jurisdiction.
Australia	30 calendar days	The policy does not limit the consumer's legal warranties.
Rest of the world	30 calendar days	Subject to applicable conditions and local legislation.

The 30 commercial days are counted from the receipt of the item. This policy does not exclude or reduce the mandatory legal rights that may apply to the consumer.

International orders may be subject to taxes, duties, and customs fees. The treatment of these amounts in the event of a return will depend on applicable regulations and the circumstances of the shipment.