1. Shipping Destinations
MADISON ROW ships to the following regions:
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European Union
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United States
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United Kingdom
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Canada
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Australia
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Rest of the world
We do not ship to countries outside these regions. This limitation ensures transparency regarding delivery times, the correct application of fees, and compliance with current regulations on international transport and e-commerce.
2. Delivery Times
The delivery time depends on the destination and the order preparation process. The times indicated below are estimates and may vary depending on the logistics provider and transport circumstances.
2.1. Order Preparation Time
The preparation process includes order validation, customization where applicable, packaging, and handing the order over to the shipping company.
| Phase | Estimated duration |
|---|---|
| Order preparation | 1–5 business days |
2.2. Shipping Time by Destination
Once the order has been prepared and shipped, the estimated transport times are as follows:
| Destination | Estimated shipping time |
|---|---|
| Spain (mainland) | 2–7 business days |
| Rest of the European Union | 5–14 business days |
| United States | 7–15 business days |
| United Kingdom | 6–14 business days |
| Canada | 8–16 business days |
| Australia | 9–18 business days |
| Rest of the world | 9–18 business days |
Times may vary depending on the logistics provider, customs inspections where applicable, holidays, and the recipient's exact location.
Preparation and transport times are separate phases. Therefore, the total delivery time may exceed 15 business days for certain destinations. MADISON ROW will communicate any specific applicable timeframes before the purchase is finalized.
3. Shipping Costs
Shipping costs will be calculated during the purchase process based on the following factors:
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The destination country.
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The weight and/or volume of the order.
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The logistics provider's rates.
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Any current promotions or special conditions.
If there are any promotions, discounts, or free shipping periods, they will be clearly displayed before the purchase is finalized.
For shipments outside the European Union, taxes, duties, or other customs fees may apply. Where applicable, these costs will be the customer's responsibility unless expressly stated otherwise during the purchase process.
4. Incident Management
In the event of delays, damage, loss of the package, or any other incident related to the shipment, the customer may contact our customer service team via the following email address:
Each incident will be analyzed individually and managed in accordance with applicable consumer protection and goods transport regulations.
If the order arrives damaged or shows any anomaly, we recommend that the customer keep the packaging and any available evidence to facilitate the management of the incident.
5. Legal Information and Right of Withdrawal
In accordance with applicable European Union regulations, consumers who are entitled to do so generally have a period of 14 calendar days from receipt of the order to exercise their right of withdrawal, without having to justify their decision, except for legally provided exceptions.
To learn about the applicable procedure, conditions, and exceptions, the customer should consult our Returns Policy.
For customers in the United States, United Kingdom, Canada, Australia, and the rest of the world, returns, cancellations, and other consumer rights will be governed by our Returns Policy and the legislation applicable in each case. This policy will not limit the consumer's non-waivable legal rights.
6. Contact
For any inquiries related to shipments, delivery times, or incident management, our customer service team is available through the following contact details:
Trade name: MADISON ROW
Website: https://madisonrow.store
Email: info@madisonrow.store